Virgin Media clients reaching out to make contact with the firm’s official Twitter account about tech assist and broadband concerns are remaining victimised by a fairly unsophisticated fraudster posing as the web support provider (ISP) and phishing for account and credit score card facts.

The @virgneimedia account joined Twitter in March 2020 and has amassed only 36 followers. It has duplicated the official @virginmedia header and biography and appears only to retweet official Virgin Media material.

Nonetheless, for at minimum a fortnight, the bogus account has been calling Virgin Media shoppers through their Twitter direct messages (DMs)

Various screenshots of the rip-off posted to Twitter by a lot more eagle-eyed Virgin Media shoppers present that the account holder is trying to phish for their credit rating card information.

The account to start with asks for the entire name and account number related with the consumer, so that it can help. A stick to-up DM reads: “Before we commence, for stability reasons of your account [sic] you should ensure the card selection, expiry day, csc and card holder identify that is connected to your account, if you really do not have any linked at present it can be any card registered under your property handle, that would be adequate to move a protection check out.”

It is not known how numerous Virgin Media customers may have experienced their account or financial facts compromised by the fraud account. The true Virgin Media has responded to a number of its prospects who have noted the scam account, declaring it has described it to Twitter. However, the fake account was nevertheless active on the afternoon of Friday 7 August.

A Virgin Media spokesperson stated: “Virgin Media normally takes the protection of its customers extremely seriously. If any customers acquire suspicious calls, messages or any other variety of get in touch with on social media, we urge them not to interact. They really should report the incident to Motion Fraud or the respective social media platform.”

The earlier couple months have viewed a sizeable and sustained rise in phishing attacks, and media organisations such as Virgin Media are especially at risk, at minimum in component for the reason that account facts for these providers can fetch significant amounts when sold on the darkish net. Valid credit card figures and other financial information are also remarkably sought right after.

Kelvin Murray, senior danger researcher at Webroot, said: “Household names are often impersonated with phishing frauds for the reason that it’s a pretty simple and effortless way for attackers to focus on a substantial quantity of persons.

“These threats are however only turning out to be a lot more advanced and using well-known general public streaming providers will allow cyber criminals to look additional plausible, and it only takes just one click on to place people at risk.”

Defending towards phishing is normally as uncomplicated as currently being inform to this unique scam’s most noteworthy failing – the misspelling of Virgin Media. It is also well worth noting that genuine Virgin Media consumer products and services will hardly ever contact consumers inquiring for their credit card specifics through social media, or, for that issue, e mail.

The UK’s Countrywide Cyber Security Centre (NCSC) has a selection of assistance on protecting you from phishing makes an attempt, which can be accessed on the internet. People who have received a phishing e-mail are also inspired to ahead it to the NCSC’s just lately set up reporting inbox. Virgin Media also operates a reporting support, which end users can obtain as a result of a central safety hub.


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